ON DATA PRIVACY AND POLICY STATEMENTS/RIGHTS AND OBLIGATIONS
A: Personal Information refers to any information, whether recorded in a material form or not, that directly ascertains the identity of an individual. This includes your address and contact information.
Sensitive personal information includes your age, date of birth, marital status, social security and other government identification numbers, policy information, health/medical and financial information.
Privileged information is any and all forms of information which, under court rulings and other pertinent laws, constitute privileged communication, such as, but not limited to, information which a person authorized to practice medicine, surgery or obstetrics may have acquired in attending to a patient in a professional capacity
A: All information collected from clients are stored in an application system for the purpose of providing products and servicing you. We also have offsite storage facilities for documents containing personal data of our clients. These locations may change without need of prior notice to you.
A: KokkokPay is committed to protecting the privacy of all personal data provided to us. We maintain physical, technical and organizational safeguards to protect your personal data against loss, theft, unauthorized access, disclosure, copying, use or modification. We limit access to those who have a business need to know. We are responsible for all personal data in our possession, including information transferred to third parties performing services on our behalf. All such persons, wherever they are located, are required by us to protect the confidentiality and privacy of your personal data in a manner consistent with our privacy policies and practices.
A: By continuing to avail of KokkokPay’s products and services, you authorize KokkokPay, its employees, duly authorized representatives, related companies and third party suppliers, to use, process and share personal data needed in the administration of your account, with any person or organization. KokkokPay only shares personal data on a need-to-know basis. KokkokPay is required by law to disclose certain personal data to its regulators and other databases specified by relevant laws or regulations.
A: Authorized representatives include KokkokPay’s directors, officers, employees and duly authorized representatives like agents, contracted professionals and consultants/advisers. Related companies include KokkokPay, its parent, other group affiliated and regional companies.
Third party suppliers include service providers and vendors including processors, data analytics, IT and customer support providers who are bound by an obligation of confidentiality. They will have access to your personal data only as necessary to perform their requested function on our behalf. KokkokPay has established processes to ensure that these suppliers have adequate security and privacy standards acceptable to KokkokPay.
A: Big data analytics is the process of examining large and varied data sets – i.e., big data – to learn about market trends, customer preferences and other useful information that can help organizations make more informed business decisions and provide products and services that best suit their customers.
A: Automated processing means using computer or computer programs to extract, process, and communicate information. This includes automated processing operations where the processing becomes the sole basis of making decisions that would significantly affect you as a data subject. KokkokPay may employ in the future automated processing to process applications.
A: Yes, you can dictate the type of information you provide to KokkokPay and any of its authorized representatives. However, this selective way of sharing your personal data may affect decisions relative to your dealings or application with KokkokPay. We are required under applicable laws and regulations or per other governing governmental bodies to know and perform due diligence on our clients by obtaining certain information and documents
A: We would like to assure you that KokkokPay is committed to always protect and conduct proper handling of personal information in accordance with our Privacy Policy and practices. Any erroneous handling will be reported immediately to concerned parties, pursuant to our reporting requirements.
A: As data subjects, you have the following rights:
A: Your personal data will be retained by KokkokPay throughout the duration of your account and/or until expiration of the retention limit set by KokkokPay standards, industry standards, laws and regulations from account closure and the period set until destruction, disposal or anonymization of records, unless withdrawn in writing or withheld due to changes in the information supplied by the Company
ON OPTING OUT/IN OF RECEIVING DIRECT MARKETING INFO/MATERIALS?
A: Direct marketing information/material refers to any communication of any advertising or marketing material which is directed to particular individuals by whatever means such as mail, email, SMS and social media
A: Yes, If you wish to opt out, you may email us at enquiry_mm@kokkokPaymyanmar.com or call KokkokPay Customer Service +95 9 969 519999. Otherwise, we will take it to mean that you wish to receive materials regarding financial products and services that may suit your needs.
If you have questions about KokkokPay’s Privacy Statement and Policy, our data processing activities or your dealings with this web site, you can contact the Data Privacy Officer by telephone at Legal and Compliance Department or via e-mail legal_group@kokkokPaymyanmar.com. You may also email us call KokkokPay Customer Service via email: enquiry_mm@kokkokPaymyanmar.com or phone number: +95 9 969 519999 or your account manager, as may be applicable. Our business hours are from 8:30 AM to 5:30 PM, Mondays to Fridays. Our Customer Service is available for you 24/7.